Delivery & Shipping
✘ Please note: Delivery could take a little bit longer because of COVID-19 and it's international restrictions and safety measurements in the global network. It's very busy these days in logistics network.
D E L I V E R Y
|Country||Standard shipping||Free shipping above||Transit time|
|1-4 business days|
|Germany / Belgium / Austria / Luxembourg / Denmark / Sweden / France / Spain / Italy||
|2-5 business days|
|Rest of Europe + United Kingdom||
|2-8 business days|
|World Wide (Non EU) – United States / Canada / Australia||
|4-12 business days|
We are not responsible for loss or expense due to war, riots, strikes, terrorist activities, natural disasters, or bankruptcies (or similar) of unconnected third parties.
Please note, PostNL is the default shipping method. If you select your method of shipping, once your item is dispatched, you will receive an email with all your tracking information and the steps to track your order.
- Business-days are Monday-Friday excluding Federal Holidays.
- Orders placed during the weekend will not begin processing until the next Business-day.
- All our shipments are tracked
- Prestify is not responsible for shipping delays caused by inclement weather.
- Whenever your status is updated you will, of course, receive an email from us.
- Transit times indicated below exclude 1-2 business day(s) for order processing and payment verification.
- For DHL Global Mail shipments and World Wide orders, the tracking is available once it arrives in Germany. This takes around 1-2 business days.
- Please note we can not change or cancel orders once they are shipped out. If you have any questions, please don’t hesitate to contact us.
- We are not responsible for any uncollected shipments. Once we got it in return, we will charge new shipping costs to send the package again.
- Your order will be shipped from our warehouse in Losser, Overijssel (The Netherlands)
Once your order is placed, we will send you an order confirmation to your e-mail with the details of your purchase. If you haven't received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can't find anything, Contact Us. Always make sure to enter the correct e-mail when completing your order!
This will also contain your order ID. Once your order has been dispatched you will receive an e-mail with all your tracking information and the steps to track the progression of your order. Once your order is shipped, it is not possible to edit or cancel your order.
We accept payment through PayPal, Apple Pay, IDeal, Bank transfer and more.
We also accept payment for your order from the following cards: Visa, Visa Debit, Mastercard.
If you have a discount code you can use this at the checkout. Our discount codes are valid once on one purchase. It can only be used on full price items. It is not possible to combine two or more discount codes on one purchase. Please note that all offers or vouchers do not apply to already discounted items.
Customs and Import Duties
In some countries, they will put a national toll on the goods. Prestify is not responsible for extra toll, VAT or other costs.
Prestify cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Prestify cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Prestify. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
Defective or damaged orders
In the unlikely event you have received a defective or damaged item, please make sure you contact us immediately. This can be done via email customer service firstname.lastname@example.org. Preferably enclose a picture with the defective item to speed up the process. In this case you can indicate whether you want a refund or want to exchange it with the same item when we still have this in stock. If your package has been damaged upon delivery, please take picture as evidence and send it to our customer service team.
Late or lost orders
When you place an order, please make sure you filled in the correct delivery address. Prestify is not responsible for any missing parcels that have been sent to wrong addresses or asked to leave with neighbors or outside your house. Any problems with orders related to missing or lost items must be attended to us in an email to email@example.com. We will start an investigation with the courier, so we can not refund any lost items until 20 business days after dispatching in the Netherlands, and 30 business days for international orders. Our courier must classify the items as lost, before we can refund or resend your items.
When tracking shows received, but you actually never received your order most of the times it has been delivered at an adjacent confidential address. This could happen when items are sent to workplaces. Please make sure if a colleague has accepted the package before you email us at the above e-mail address. When this happens you can request a proof of delivery certificate by the courier. We are not responsible for lost or stolen shipments and incorrect addresses provided by the customer. We are not responsible for refunding or replacing shipments for packages shown as delivered. We recommend to ship your items to a secure address.
We work with fraud filters, that select and cancel all orders that have fraudulent signs. This could be the case when the billing address is located far from the shipping address or with multiple attempts on purchases with a credit card. If this is the case, and you are a legit buyer of our products, please make sure to contact us through firstname.lastname@example.org. We will do everything we can to solve the problem.
Faulty or wrong orders
First of all, we are sorry for any inconveniences caused. This can happen with errors in our office or warehouse. After all, we are people too, but we are there for you to solve this issue. Please contact email@example.com within 30 days after you received your order. Please add the following information:
Name of the item(s).
Problem description and photographic evidence.